Frequently asked questions
What people ask us most before booking. If you are after something very specific, the Spanish site has six detailed categories.
The usual ones
A different way to book a plan: you choose the adrenaline level, the date and the activities you do not want, and we build the rest. You do not know what you got until between 48 and 24 hours before. It can be lived in the Basque Country or in any of our twenty destinations.
The calendar shows real availability. We work with local operators, so we need lead time: the more extreme the activity, the more. Go Red is the level that asks for the most notice.
Yes, and it is one of the details that matters most to us: it is what keeps the activity from being far from you. In the Basque Country you pick a province; elsewhere you pick the destination and tell us which city you are travelling from.
Between 48 and 24 hours before the date you booked. That message tells you what it is, what to bring and the exact meeting point.
You can rule out activities at no cost, so you just strike out the one you already did. The more you remove, the less room the surprise has.
No. GoRandom adapts to the size of the group; with big groups what changes is the range of possible activities, not the process.
It depends which one comes up: the catalogue is varied and each activity has its own duration. The advance message tells you the meeting time and how long you will be out.
That is the normal case. If you book separately, say so in the notes field so we put you in the same activity.
The mechanic does not change. What changes is what the price covers: the activity and the meeting point, but not flights or accommodation, which you book. We are not a travel agency. It is all set out in the terms and conditions.
Still not clear?
The terms and conditions are not just small print: at the top there is a plain-language summary of the whole process — the adventure here, the adventure at one of our destinations and the gift voucher — with what is and is not covered in each case.
And if you would rather just ask, write to [email protected].
Shall we leave it to chance?
You pick the level and the day. The rest you find out between 48 and 24 hours before.